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Frequently Asked Questions 

How do I receive my Presets/Captures after purchase?

Once your payment has been confirmed, the system will automatically grant access to download the files.

You will also receive an email with download instructions.

Will the Presets sound exactly like the demos?

The presets and captures were designed to reproduce the tones demonstrated in the audio and video examples. However, the final result may vary depending on factors such as:

 

• Guitar used
• Pickups
• Audio interface
• Monitoring system
• Playing technique
• EQ and gain settings

Minor adjustments may be necessary to adapt the tones to your specific setup.

Can the files be shared?

No.

When purchasing a product, access is granted exclusively to the buyer.

Sharing, redistributing, reselling, or making the files available to third parties is not permitted without prior authorization.

I downloaded the files, but the folder is empty. What happened?

If the folder appears empty after extraction, don't worry. This is usually caused by a bug in the native Windows extraction tool.

To resolve this issue, simply extract the file using WinRAR. After extracting with WinRAR, all files should appear normally.

Important: This issue only affects some Windows users and is not related to the files provided.

Can I request a refund?

Due to the digital nature of these products, refunds are not available once the files have been downloaded or received.

 

By completing your purchase, you acknowledge and agree that the digital content will be delivered immediately after payment confirmation.

 

If you have any questions before purchasing, please contact me and I will be happy to help you choose the right product.

I am an international customer. Which payment method should I use?

For purchases made outside Brazil, PayPal Checkout is the only available payment method.

 

It provides a fast, simple, and secure way to complete your purchase.

Contact Us

Support is provided directly via email.

 

Support Email: mckpresets@gmail.com

 

Support Hours:

• Monday to Friday
• 9:00 AM to 8:00 PM (Brasília Time)

All messages are answered by real people. We do not use AI-generated automated responses for customer support.

  • Youtube
  • Instagram
  • TikTok

Thanks for submitting!

MARCELO CIDRACK PRODUTOR AUDIOVISUAL

TEMPO ESTIMADO DE ENTREGA

RODOVIA CE 040

Assim que o pagamento for confirmado, imediatamente você receberá o produto em forma digital

CNPJ: 50.377.539/0001-32

POLÍTICas DE TROCA, DEVOLUÇÃO E REEMBOLSO

Após Recebimento e Download dos Produtos, não é mais possível cancelar, trocar e ser reembolsado. 

EXCHANGE, RETURN AND REFUND

ESTIMATED TIME OF DELIVERY

Once you have received and downloaded the Products,

it is no longer possible to cancel, exchange or refund.

Once the payment is confirmed, you will immediately

receive the product in digital form.

marcelocidrackmusic@gmail.com

Rua dos Amigos 355, Fortaleza

073.953.423.80

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